Frequently Asked Questions

SEWOR is a mechanical watch brand operated by SEWOR LLC. We specialize in mechanical watches designed to combine distinctive style, craftsmanship, and the beauty of mechanical watchmaking.

You can shop our available collections directly through our official website at sewor.com.

You can contact us at contact@sewor.com.

For questions about an existing order, please include your order number so that we can assist you more efficiently.

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review the confirmation carefully to make sure your order and delivery information are correct.

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before processing or fulfillment begins. However, once an order has entered processing or has been shipped, changes or cancellation may no longer be possible.

Contact us as soon as possible at contact@sewor.com with your order number and the correct address.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once fulfillment has begun.

We accept the secure payment methods displayed during checkout.

Available payment methods may vary depending on your country, device, currency, and the payment services currently enabled on our store.

The payment options displayed at checkout are the payment methods available for your transaction.

Unless otherwise displayed during checkout, transactions on SEWOR are processed in United States Dollars (USD).

If your payment method uses another currency, your bank or payment provider may apply its own currency conversion rate and associated fees.

Payments are processed through secure third-party payment service providers.

SEWOR does not directly store your complete credit or debit card number or card security code.

For additional information, please review our Payment Policy.

Any applicable shipping charge will be displayed during checkout before you complete your purchase.

SEWOR serves customers in the United States and international markets.

Shipping availability may vary by country or region due to carrier availability, customs requirements, legal restrictions, or other logistical considerations.

Orders are generally processed within 3–7 business days after payment has been successfully confirmed.

After processing, estimated shipping time is generally 14–30 days.

Please remember that processing time and shipping time are separate.

Delivery times are estimates and may vary depending on destination, customs procedures, carriers, local postal services, holidays, weather, or other circumstances outside our reasonable control.

When tracking information becomes available, it may be sent to the email address provided during checkout.

Please allow reasonable time after shipment for the carrier's tracking system to update.

Delivery procedures vary depending on the carrier and destination.

The carrier may attempt redelivery, leave delivery instructions, hold the package at a local facility, or request that you arrange collection or redelivery.

Please follow the instructions provided by the applicable carrier.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other government charges depending on the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient.

For complete information, please review our Shipping Policy.

Yes. You may request a return within 14 calendar days of receiving your order.

To be eligible, the product must generally be unused, unworn, in its original condition, and returned with its original packaging, accessories, documentation, and other included components.

Contact us at contact@sewor.com before sending any product back.

Please include your order number, the product you wish to return, the reason for the return, and photographs where relevant.

If your request is approved, we will provide the appropriate return instructions and return address.

Please do not send returns to our company mailing address unless we specifically instruct you to do so.

If the return results from a confirmed SEWOR error, or because the item arrived defective, damaged, or materially different from what was ordered, we may cover reasonable return shipping costs or provide another appropriate resolution.

For returns based on customer preference, change of mind, incorrect selection, or another reason not caused by SEWOR, the customer is generally responsible for return shipping costs.

Exchange requests may be accepted where the requested replacement product is available.

If an exchange is unavailable, an eligible refund may be processed so that you can place a new order separately.

Once an eligible return is received, please allow up to 14 business days for inspection and processing.

If approved, the refund will generally be issued to the original payment method.

Your bank or payment provider may require additional time for the refund to appear in your account.

Contact us as soon as reasonably possible and provide your order number, a description of the issue, and clear photographs of the watch and packaging where relevant.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, partial refund, repair, or another solution.

For complete return conditions, please review our Return & Refund Policy .

A mechanical watch uses a mechanical movement rather than relying solely on a conventional battery-powered quartz movement.

The exact movement and specifications vary by model. Please review the individual product page for the specifications of the watch you are considering.

No. Case dimensions, movements, materials, water resistance, straps, bracelets, and other specifications may vary between models.

Please review the specifications provided on each individual product page before placing your order.

No. Mechanical movements contain moving components, and some operating sound may be normal.

Like other mechanical devices, a mechanical watch may require appropriate care and periodic servicing depending on the movement, usage, environment, and condition of the watch.

Always follow any care instructions provided with your particular watch.

Water resistance varies by model.

Please check the specifications of your particular watch before exposing it to water. A water-resistance rating should not be interpreted as permission to use every watch for swimming, diving, showering, or other water activities.

Our customer support team will be happy to assist you.

Email: contact@sewor.com

Website: sewor.com

For questions about an existing order, please include your order number.