Last Updated: September 26, 2026
This Return & Refund Policy explains the terms and procedures that apply to returns, exchanges, refunds, damaged items, and order issues for purchases made through sewor.com, operated by SEWOR LLC (“SEWOR,” “we,” “us,” or “our”).
We want you to be satisfied with your purchase. If you experience an issue with your order, please review the policy below and contact us where appropriate.
1. Return Eligibility
You may request a return within 14 calendar days of receiving your order.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in the same condition in which it was received
- Include all original packaging, accessories, manuals, tags, protective materials, and documentation supplied with the product
- Show no signs of wear, damage, modification, misuse, or alteration
- Include valid proof of purchase from sewor.com
Items that do not meet these conditions may be refused or may qualify only for a partial refund where permitted by applicable law.
2. How to Request a Return
To request a return, please contact us before sending any item back.
When contacting us, please provide:
- Your order number
- Your full name
- The product you wish to return
- The reason for the return
- Photographs or other supporting information where relevant
If your return request is approved, we will provide return instructions and the appropriate return address.
Please do not send a return to the business address listed on our website unless we specifically instruct you to do so.
Items returned without prior authorization may not be accepted or processed.
3. Return Shipping Costs
If the return is due to a confirmed error by SEWOR, or because the item arrived defective, damaged, or materially different from what was ordered, we may cover reasonable return shipping costs or provide another appropriate resolution.
For returns based on customer preference, change of mind, incorrect selection, or another reason not caused by SEWOR, the customer is generally responsible for return shipping costs.
Any return shipping fees, customs charges, duties, or other costs associated with a customer-initiated return may be deducted from the refund where applicable.
We recommend using a trackable shipping method when returning an item.
4. Inspection of Returned Items
All returned items are inspected after they are received.
We may review the condition of the watch, packaging, accessories, protective materials, documentation, and any other components included with the original order.
If the item shows signs of use, wear, damage, alteration, missing components, or another condition inconsistent with this policy, the return may be refused or the refund amount may be reduced where permitted by law.
5. Refunds
Once an eligible return has been received and inspected, we will notify you regarding the outcome of the return request.
If approved, the refund will generally be issued to the original payment method used for the purchase.
Please allow up to 14 business days after receipt of the returned item for inspection and processing.
After SEWOR issues a refund, your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.
The processing time of financial institutions is outside SEWOR's control.
6. Original Shipping Charges
Original shipping charges are generally non-refundable where the return is based on customer preference, change of mind, or another reason not caused by SEWOR, unless otherwise required by applicable law.
If the return results from a confirmed SEWOR error or an eligible defective or damaged product claim, applicable shipping charges may also be refunded.
7. Damaged or Defective Items
If your order arrives damaged, defective, or with an incorrect item, please contact us as soon as reasonably possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging, where relevant
- Any other information reasonably requested to assess the issue
Depending on the circumstances, we may offer a replacement, refund, partial refund, repair, or another appropriate resolution.
Do not dispose of the product or packaging until we have completed our review, as we may require additional evidence or instructions.
8. Incorrect Items
If you receive a product that is materially different from the item you ordered, please contact us promptly.
Once the issue has been verified, we will provide instructions and an appropriate resolution.
9. Exchanges
Exchange requests may be accepted where the requested replacement product is available.
Because inventory may change, we cannot guarantee that an exchange will always be possible.
Where an exchange is unavailable, we may instead process an eligible refund so that a new order can be placed separately.
10. Non-Returnable Items
The following items may not be eligible for return unless they arrive defective, damaged, incorrect, or applicable law provides otherwise:
- Items showing signs of wear or use
- Items that have been altered, modified, engraved, customized, or repaired after delivery
- Items damaged through misuse, accident, improper handling, or failure to follow care instructions
- Items missing original packaging, accessories, documentation, or components
- Gift cards, where offered
- Items identified as final sale or non-returnable before purchase, where permitted by law
11. Watches Showing Signs of Wear
Because watches can show signs of use quickly, please inspect your watch carefully before wearing it.
Removing protective films, resizing or altering the bracelet, scratching the case, wearing the watch, or otherwise using the product may affect return eligibility.
This does not limit your rights regarding products that are defective or not as described.
12. Missing Parts or Accessories
A returned product should include all items originally supplied with the order, including boxes, manuals, tags, tools, spare links, straps, accessories, and other included components.
Missing items may result in a deduction from the refund amount where permitted by applicable law.
13. Refused or Undeliverable Orders
If an order is returned to us because delivery was refused, the customer failed to collect the package, or the shipping address provided was incorrect or incomplete, the order may be treated as a customer-initiated return.
Applicable shipping, return shipping, customs, or carrier charges may be deducted from the refund where permitted by law.
Please also review our Shipping Policy for additional information regarding failed deliveries and returned packages.
14. Lost Returns
Customers are responsible for ensuring that return shipments reach the return destination unless SEWOR provides a prepaid return service that states otherwise.
We strongly recommend using a trackable shipping service and retaining proof of shipment.
SEWOR cannot process a refund for a customer-arranged return that is not received.
15. Refunds for Canceled Orders
If an order is successfully canceled before fulfillment and payment has already been captured, the applicable refund will generally be issued to the original payment method.
If the order has already entered processing or has shipped, cancellation may no longer be possible and the standard return procedure may apply.
Please review our Payment Policy for additional information about order changes and cancellations.
16. Chargebacks and Payment Disputes
If you believe there is a problem with your order, return, or refund, we encourage you to contact us first so that we can attempt to resolve the matter.
If a chargeback or payment dispute is initiated, SEWOR may provide relevant order, payment, shipping, tracking, delivery, return, and customer communication records to the applicable financial institution or payment provider.
Nothing in this policy limits any rights available to you under applicable law or the rules of your payment provider.
17. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any mandatory consumer rights that apply to you under applicable law.
Where applicable consumer protection law provides rights or remedies that are more favorable than the terms of this policy, the applicable legal requirements will prevail.
18. Changes to This Return & Refund Policy
We may update this Return & Refund Policy from time to time to reflect changes in our products, fulfillment procedures, business practices, or applicable requirements.
Any updated version will be posted on this page with a revised Last Updated date.
19. Contact Us
If you have questions about a return, refund, exchange, damaged product, or order issue, please contact:
SEWOR LLC
7345 W Sand Lake Rd
Ste 210 — Office 6354
Orlando, FL 32819
United States
Email: contact@sewor.com
Website: sewor.com
When contacting us regarding an existing order, please include your order number so that we can assist you more efficiently.
